Privacy policy

Privacy Policy

Last updated: [2026-06-18]

Restar, operated by [RAPHAËL SURETTE] (“Restar,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what information we collect, why we collect it, how it is used, where it may be processed, and the choices and rights available to you.

1. Information we collect

Depending on how you use our website or services, we may collect:

Your name;
Your work email address;
Your telephone number, when voluntarily provided;
Your restaurant or business name;
Your restaurant website or social-media page;
Information about your menu, dishes, project, and website needs;
Messages and information submitted through our contact forms;
Photographs and files submitted for a 3D demo;
Information necessary to prepare estimates, contracts, invoices, and project deliveries;
Technical information such as your IP address, browser type, device information, referring page, and general website-usage data;
Cookie and analytics information, where applicable.

Please do not submit confidential information, personal photographs unrelated to your restaurant project, payment-card details, or other sensitive personal information through our general contact or demo forms.

2. Why we collect and use information

We may use the information collected to:

Respond to enquiries and demo requests;
Review submitted photographs;
Create and deliver a requested 3D concept preview;
Contact you if photographs must be retaken or additional information is required;
Prepare estimates and discuss potential services;
Plan restaurant visits, photography, scanning, and website integration;
Perform and manage contracted services;
Provide customer support;
Maintain project and business records;
Protect our website, files, systems, and users;
Improve our website and services;
Comply with legal, accounting, tax, and regulatory obligations;
Send marketing communications only where permitted and where the required consent has been obtained.

Submitting a contact or demo form does not automatically subscribe you to promotional emails.

3. Demo photographs and uploaded files

Photographs submitted through the demo form are used to evaluate the submission and create the requested demonstration model.

You confirm that you own the submitted photographs or have the authority required to provide them to us.

We will not publish submitted photographs or resulting demo models in our portfolio, advertising, social media, or other promotional material without obtaining separate permission.

Demo photographs and resulting working files may be processed using third-party file-storage, artificial-intelligence, image-processing, and 3D-generation services, including [MESHY].

These service providers may process or store information outside Québec or Canada.

Unless the photographs become part of an active client project, we intend to delete demo photographs and related working files within [90 DAYS] after the demo is delivered or after the last meaningful communication concerning the request.

4. Service providers

We may use service providers to operate our website and perform our services, including:

Shopify for website hosting and website functionality;
JOTFORM for form submissions and file uploads;
[OUTLOOK] for email communications;
[SHOPIFY] for secure file storage;
[REALITYSCAN & MESHY] for demo generation and 3D processing;
[SHOPIFY] for website analytics;
Accounting, payment-processing, legal, and technical service providers.

These providers receive only the information reasonably necessary to perform their functions and are expected to protect it according to applicable contractual and legal requirements.

We do not sell personal information.

5. Information outside Québec or Canada

Some technology and service providers may store or process information in another province or country. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

We assess service providers and the nature of the information involved before entrusting personal information to providers outside Québec.

6. Consent

By submitting information through our website, you consent to its collection and use for the purposes explained at or before the time of collection and in this Privacy Policy.

You may withdraw your consent where permitted by law. Withdrawal may prevent us from providing a requested demo or service.

7. Cookies and analytics

Our website and its service providers may use cookies or similar technologies for:

Essential website operation;
Security;
Remembering settings;
Measuring website traffic and performance;
Analytics or marketing, where enabled.

Where required, optional cookies will be used only after consent. You can also control cookies through your browser settings, although disabling essential cookies may affect website functionality.

8. Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purpose for which it was collected;
Complete a demo or client project;
Maintain appropriate business and accounting records;
Resolve disputes;
Meet legal and regulatory requirements.

Once information is no longer required, it is deleted, destroyed, or anonymized according to our retention practices.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information, including access controls, reputable service providers, account security, and secure storage practices.

No internet transmission or storage system is completely secure. If a confidentiality incident occurs, we will assess it and take the actions required under applicable law.

10. Your rights

Subject to applicable law, you may request:

Confirmation of whether we hold personal information about you;
Access to that information;
Correction of inaccurate or incomplete information;
Withdrawal of consent, where applicable;
Deletion of information that is no longer required, where applicable;
Information about how your information has been used or disclosed;
Portability of eligible computerized personal information, where applicable.

We may need to verify your identity before completing a request.

11. Privacy officer

The person responsible for the protection of personal information is:

[RAPHAËL SURETTE, FOUNDER]
[RESTAR]
Email: [contact@restar.ca]

Questions, access requests, correction requests, and privacy complaints should be directed to this person.

You may also contact the Commission d’accès à l’information du Québec if you believe that your privacy rights have not been respected.

12. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.